Information Systems and Operations

When it comes to American Eagle outfitter information system, the most strategic system area is their supply chain management. Preserving their product fresh and greatly stocked through a fine-tune supply chain is key to the providing of the company target audience.  As a result, it has brought an immense success to the company in which they managed to achieve their goal by largely satisfying their customers. In order to maintain their supply chain, American Eagle follows findings the right business partners who shares their values and meet AEO expectations for transparency and performance. Over time, they investment was overall based on gaining trust, a collective work habit to select, identify and tackle issues which should lead on building aptitude to push supplier ownership in a continuous enhancement. As a reference to Professor Sandra E.  Taylor (Falk Professor of Socially Responsible Business at Chatham University, LinkedIn-Here) business class lecture early in this semester, where she declared that the biggest and challenging role of a supply chain system is to make the product available at as early as possible and should match the customers desire.

figure 6.1: show American Eagle Outfitter center with an Omni-channel distributor

American Eagle outfitter carried-on their work to improve their factory monitoring program and largely advance key initiatives that focus on worker welfare and surely customers satisfaction, ecological responsibility and lastly increase supplier tenure. In addition to their supply chain management strengths, stated to be American Eagle Outfitter top key initiative is the implementation of the Omni-Channel distribution center. The optimization engine allows to manage order satisfaction by allocating work across the facility based on the assignments at the different picking and packing stations. This means that each time an order is completed, the system adds a new order to the batch, thus create less travelling in the center as machines are utilized more equally ( click here for article on Omni-Channel ) The platform implemented is the first dynamic picking solution in direct to direct consumers order satisfaction area. It simply makes a real-time decision about how AEO’s product should be routed through the facility instead of managing operations on the floor. At a high expectation, the Omni-Channel Retailing enhanced selling approach, compared to regular or methodical ones, intensely ensure that customers have corresponding and high shopping routine experience.

figure 6.2: show a chart on how the Omni channel distribution system is approach in the multi sectors

On the other hand, with the addition to American Eagle Outfitter quality management goes to their recent intervention to implement a data coverage system. The retailer turned to New Relic data coverage systems. The technological company known to be SaaS is a software company that is set to provide software model for AEO which will immensely help for the data system on mostly the e-commerce area by AEO customers speculated to be falling apart over some couple of years. The textbook defined Software as a Service to be services that gives organizations a large assortment of software packages with no necessity to invest in hardware or install and maintain software on its own computers. The much likely reason for AEO to call on New relic was because the company has begun to emphasis on mobile retailing. The implementation helped AEO years later to gain the ability to consolidate, request and picture prized real-time occurrence and informations data measure.